Customer Support: Technology Solutions Notification System

GREEN No service degradation or interruption
YELLOW Service degradation or interruption not expected, but possible due to added risk
RED Confirmed to be service impacting

System Status:     GREEN  

Current Alerts:

Service Alert: November 9, 2014

Heartbleed Review and Notice to Clients

Active Maintenance Notices:

No Current Notices

Past Notices/Alerts:

Client Support Documents:


In Case of an Emergency
We know there are those weekend or middle of the night emergencies that just can’t wait until regular business hours. Who needs sleep anyway? CU Solutions Group is here to help whenever you need us – just keep in mind that any after hours or emergency contact or support will be charged at a rate of $375 per hour, per incident.

After hours includes holidays, weekends or weekdays before 9:00 a.m. and after 5:00 p.m. (EST).

Emergency Contact
To reach CU Solutions Group after hours, email 911@cusolutionsgroup.com with:

  • Your website address as the subject line
  • Your contact information and a brief description of the issue in the body of the message

A member of our emergency response team will respond back to you right away.

You can also call our Emergency Hotline at: 888.664.1333

Crisis Management
If you need non-emergency help during normal business hours, 9:00 a.m. to 5:00 p.m. (EST), please email support@cusolutionsgroup.com with:

  • Your website address as the subject line
  • Your contact information and a brief description of the issue in the body of the message

A member of our support team will respond as soon as they can.

You can also call the support team directly during normal business hours at 800.262.6285, ext. 511.